Production Monitors on shop floorcybergarage
Watch employees work:
One of the most effective ways to monitor an employee’s performance is with your own eyes. Watching an employee interact with a customer for a few minutes will tell you more about that employee’s customer service performance than a batch of customer feedback surveys.
Ask for an account:
In every one-on-one conversation with every employee, ask for an account of what that person has done since your last conversation: “What concrete actions did you take? Did you meet the clearly spelled-out expectations?” Then listen very carefully, make judgments, and ask more probing questions. Asking for an account is the number one method for holding a person accountable for his actions. Then move on to discuss next steps. As long as you are consistently carrying out your one-on-one management conversations with every person on a regular basis, this element of monitoring performance will become routine.
Help employees use self-monitoring tools:
You can also ask employees to help you keep track of their actions by using self-monitoring tools like project plans, checklists, and activity logs. Employees can monitor whether they are meeting goals. Make notations within checklists, and report to the manager at regular intervals. Activity logs are diaries that employees can keep noting contemporaneously exactly what they do all day including breaks and interruptions. Each time the employee moves on to a new activity, he is asked to note the time and the new activity he is turning to.
Review work in progress on a regular basis:
Check your employees’ work carefully in process along the way. If an employee is not responsible for producing a tangible end product, then watching that employee work is the same thing as reviewing work in progress. If the person responsible for an end product, spot-check it while the person is working on it. For example, if the employee manages a Parts database, spot-check the records. If the employee writes reports, look at draft’s reports. If the employee makes phone calls, record them and listen to a random sample. If the employee washes cars, check some half-done and see how they look. You can’t actually keep track of everything every employee does, but you can check random samples on a regular basis.
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