Not All Collision Repair Management Systems Are Created Equal!
The most difficult part of running a collision repair center is selecting the right software to manage the day to day operations.
I read this post By Jeff Haden: This post is spot-on:
A boss once told me, “Any tool that forces you to change how you do your job just to accommodate the tool… is a tool you shouldn’t use.” He was right. Tools should enhance your ability to perform your job as efficiently and effectively as possible — not force you to adopt new (worse) practices just so you can use the tool.
In the past I worked with an Estimating System that’s trying to be a “Management System as well and its totally lacking what a Shop needs to manage a successful Collision Center. And it’s overpriced and under delivers. Not to mention three-year contracts!
Here is a list of my top ten- I believe every management system needs:
1 Dashboard layout- has to give you real-time information at a glance.
2 Mobil Apps for Admin, Technicians, and Customers
3 Real-time customer status updates
4 Real-time and accurate CRM
5 Accurate job costing analysis
6 KPI platform
7 Sales funnel
8 System scalability
9 Cloud Base
10 Inventory control of paint supplies
The importance of having a Collision Repair Management System:
Is your Collision center running without a Management system?
That could be quite risky as every business, no matter how small or big require a form of a management system, especially in these times.
Businesses have evolved to be more complicated than what it used to be and as such, you require a competent and up-to-date management system for your business if you wish to survive the competition in the marketplace.
Moreover, the cost of management systems has become very affordable in today’s market. So, what really is stopping you?
Maybe you should look at it from this perspective; It isn’t really about what it cost you per month but what it’s actually saving you in dollars & cents, in production, labor efficiency,
Electronic communications to vendors & customers, real-time update status notifications to customers and increase your customer satisfaction index, and also your company’s financial position in real-time.
Putting all these into consideration, you definitely will agree that you need a Management System for your collision center.
What Is Cyber Garage Management System?
Cyber Garage Management system is a computerized database platform that puts together, summarizes, and does an analysis of all types of data and information that can help make the job of a company’s managers easier.
The management system can also handle information in other parts of the operations of the company. This includes such areas as Labor, Parts, Paint materials, Human resources, Sales, in house inventory control, online marketing, and every other job that the management team wants to know about the company.
The management system functions to monitor the company’s activities and performance right on the go; The different managers can also make use of the information to get more insight into their department’s activities.
The management system may be programmed to organically create monthly reports, or at other appointed time intervals, and may also be accessed to produce special reports when needed.
The importance of tracking KPI :
KPI should supply you with a comprehensive measurement of where your business is, relative to where it has come from, and where it is going.
KPIs help translate your business strategy into manageable, operational actions, based on the data you collect and monitor.
They are an important component of the information needed to understand a company’s progress.
Many body shop businesses aren’t using the power that comes from understanding their data.
Body shops are missing the mark in compiling accurate business data, beyond monthly financial statements and reports, this means body shop owners and managers will continue to rely on their gut feelings and assumptions when it comes to making decisions.