The advantages Small body shops Have Over multi shop operators!

The advantages Small body shops Have Over multi shop operators!

The advantages Small body shops Have Over multi shop operators:
If you’re a small body shop owner or manager, it goes without saying that one day you want your body shop to be a successfully ran and profitable enterprise or maybe becoming a multi shop operator yourself.
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Remember it’s important to recognize that there are a few key benefits that small body shops offer their employees and customers that bigger shops and multi operators can’t.
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There’s something amazing about a small body shop that is run altogether by a few individual employees who have bought in to the company’s culture. For them it’s like sense of belonging to a family.
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The larger a body shop becomes, the more difficult it is to maintain the distinct culture that distinguish the smaller body shop.
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Lets say, your body shop started out with a few experienced technicians working out of a small shop.
As the shop starts to grow, it becomes necessary to start looking for a newer larger facility to work out of, and now you start the process of adding estimator’s office staff and a bookkeeper.
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Now that your small body shop has added several staff members and you come to realize the way you ran your smaller body shop before is not working as smooth as it once did.
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Now you have to put in place standard operating procedures (SOPs) along with rules and policies that weren’t necessary when it was just a few technicians working together.
As your body shop continues to grows, it becomes increasingly compartmentalized and procedural
Even the most efficiently-run MSO body shops comprise of large administrative personnel in charge of different aspects of the business.
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As a result, large shops are not nearly as flexible as small body shop or as able to quickly change. If you, as the body shop founder, want to make a company-wide change, your decision has to be filtered through multiple layers of department heads across the different departments.
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Small body shops, in contrast, can make necessary changes much more quickly. If you’ve only have seven employees, it doesn’t take much to convene a meeting of the entire workforce.
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Similarly, smaller companies can more quickly identify and react to problems.The lack of complex chain-of-command allows employees to have direct access to the body shop owner, who can quickly address whatever problem an employee encounters, whether it’s a supplement or a parts issue.
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Finally, because of their flexibility, smaller body shops are in a better position to quickly adapt to market changes or to adjust their marketing strategies.
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Multi shop operators’ businesses are focused on large volume opportunities that can generate significant cash flow stream.
As a result, many opportunities remain for the smaller body shop who can specialize in offering their customers a unique niche in the market place that isn’t being served by the MSOs companies.
The benefit for small body shops is not just that they have a chance to fill that void, but that they can develop a reputation as specialists who provide that service better than anybody else.
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The smaller body shops facilitate better communication between employees and customers.
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In the smaller body shop Workers can communicate directly with their boss, who they likely know on a first name basis. If there’s a problem with a job or a customer, a body technician or painter can give the owner a call and find out how to handle the situation.
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Small body shops provide an opportunity for employees to develop strong business management skills. along with strong in shop work experience, those skills allow employees of small businesses to become better-rounded and more valuable professionals because they understand every aspect of the body shop business.
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From a customer’s perspective, the best thing about doing business with a smaller body shop is that you are dealing directly with the business owner, who likely has a deep knowledge of and passion for the services they are providing you. With nobody to answer to but themselves, small shop owners will tend to have more flexibility in how they interact with customers,including offering some kind of deal or discounts.

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