Why Body shops fail

Pride or Ego some time plays a role in an owner’s success or failures

Over the past 40 years I have worked with many body shop owners. And had the pleasure to discusses the collision repair industry with them, and in the process learned a great deal from these awesome people. But unfortunately, like so many businesses out there the mismanagement of their companies led to failure and had to close their doors.

Pride or Ego got in the way. There is no doubt about it that one’s pride or ego plays a role in a shop owner’s success and failures.

The lack of understanding a few key areas of businesses and having too much pride or ego to admit it. When it comes down to the business financial side, here is where pride rears its ugly head instead of asking for help in understanding how it all works and why it’s so important, they just fake it at the cost of their company. The other lack of understanding is having a process or standard operating procedures in place. Or the ability to negotiation with customers, insurance companies, and vendors, practically everything we do in life involves negotiation. Many important issues—the political future of the collision repair industry, the scope of business, the purchase of parts—hinge on negotiation. But negotiation is also an integral part of our everyday lives, whether you are resolving a quarrel, creating a company budget, or simply deciding where to eat lunch. Yet it’s easy to believe we’re usually at a disadvantage—that others are born negotiators, while we are not, but we can learn. And can’t forget about the employees. They are the engine of your company. you can have a mouse on a belt chasing cheese or a jet engine. Develop and support a communication strategy to keep your workers fully engaged.

The company goals.
Successful businesses are based on both goals and objectives, as they clarify the purpose of the business and help find necessary actions Goals are general statements of the desired achievement, while objectives are the specific steps or actions you take to reach your goal. Both goals and objectives should be specific and measurable. Goals can involve areas such as profitability, growth and customer service, with a range of objectives that can be used to meet those goals.

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